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Returns & Refunds

Last updated [date]

We want you to love what you buy. This policy explains how to return an item and get a refund or exchange, and sets out your rights under South Africa's Consumer Protection Act (CPA). It does not limit any rights the law gives you.

1. Change-of-mind returns

If you simply change your mind, you may return an item within 14 days of delivery, provided it is unworn, unwashed, undamaged, and in its original condition with tags and packaging intact. Change-of-mind return shipping is at your own cost, unless we agree otherwise.

Where the Consumer Protection Act's cooling-off right applies to your online purchase, you may cancel within 7 business days and return the item for a refund as provided by law.

2. Faulty, damaged or incorrect items

Under the CPA, if an item is defective, damaged on arrival, or not what you ordered, you may return it within a reasonable time (up to 6 months) for a repair, replacement or refund, at no cost to you. Please contact us as soon as you notice the problem, with your order number and a photo where relevant.

3. Items we can't accept

For hygiene and safety reasons we cannot accept returns of items that have been worn, washed, altered or damaged after delivery, or of final-sale items clearly marked as non-returnable. Underwear and pierced jewellery, if sold, are non-returnable unless faulty.

4. How to return an item

  1. Email hello@daremposh.com with your order number and reason for return, within the timeframes above.
  2. We'll confirm the return and give you the return address and any instructions.
  3. Pack the item securely and send it back. Keep your tracking number until the return is complete.

5. Refunds

Once we receive and inspect your return, we'll let you know the outcome. Approved refunds are made to your original payment method via Payfast, usually within [number] business days of approval. Original delivery charges are refunded only where the item was faulty, incorrect, or you are exercising a statutory cooling-off right.

6. Exchanges

The fastest way to exchange for a different size is to return the original item and place a new order. If you'd like help, contact us and we'll assist where stock allows.

7. Contact

Questions about a return? Email hello@daremposh.com and we'll help.